Zuzana Mero is a culture and leadership specialist in the Food & Beverage industry with 25-year history of both corporate and hospitality experience.
In the 90’s I started my career in the crazy world of media and television production in executive administration, I changed course after over a decade to hospitality – an industry I fell in love with from day one. Both careers have given me a well-rounded insight into leadership and management… mainly what works and what doesn’t!
People often have the same dream of escaping the corporate grind and opening a café or restaurant only to be faced with managing and leading people in an environment they may have no experience in. Hospitality is demanding, fast paced and often unforgiving, and so are its people! Being able to depend on those we employ is critical to our success.
I’ve been there, my husband and I moved thousands of miles to open a huge restaurant in a CBD location with no experience thinking it would be easy! From one to two, and then to three hectic venues, all open 7 days a week for breakfast, lunch and dinner, I lived the blood, sweat and tears that only hospitality owners will understand!
But I gained more than I lost in my rollercoaster career – I have had the privilege of being in the company of extraordinary leaders who taught me that being authentic and accountable was what led to great teams and success.
Over the last 14 years I’ve continually witnessed so many stories of staff being the reason some operators close their doors and give up on their dream. Now more than ever is the perfect time to understand how to keep a motivated and productive team on board. And though it’s the hardest it has ever been with the lack of available, willing and able staff – I know that a big part of the solution lies in how you manage and lead the staff you have, as well as the new ones you are able to find!
This is the absolute heart of my passion – working with hospitality owners to grow and keep their teams with simple, down to earth methods, followed by advising exactly how to implement systems to keep it that way. My personal goal, one café owner at a time, is to make your lives less stressful, with improved staff relationships and systems to free up your time for living a little again!
Chat to me on 0402 311 640.